Identifying proper government support as being fundamental in making Bangladesh a major contender in the offshore market, the entrepreneurs have created the Bangladesh Association Of Call Center and Outsourcing Marketers' Institute, Bangladesh (MIB) in 2009 which has become the solitary and central trade body for country's BPO/Outsourcing industry.

BPO is the process of hiring another company to handle the non-core business activities of your company. In broader terms, BPO is the practice of contracting standard business functions to be handled by a party outside of the company.

A call center is a physical place where customers through various contact channels are managed by an organization. Typically, a center has the ability to handle a considerable volume, screen, forward queries on behalf of the organization. Call centers are used by mail-order catalog organizations, telemarketing companies, telecommunications companies, travel & hospitality service provider, banks & insurances services provider, and other service providers.